New Blinds Return Policy: If there is any visible damage that occurred during shipping or delivery must be reported within 5 business days of receiving your blinds. When you receive your merchandise please open your package immediately and inspect it for any manufacturing defects or shipping damage. If you have any issues with your order you need to report it within 2 weeks of receiving it.Lanceblinds.com are guaranteed to be first quality and in the unlikely event you receive your new blinds defective or damaged lanceblinds.com will arrange for immediate replacement and the return of your original order. Blinds ordered from lanceblinds.com are custom made based on our customers’ exact measurements and specifications and therefore once the order is placed it is not cancelable and not returnable. Lanceblinds.com understands that there are instances where customers may need to request to cancel their order. In these instances lanceblinds.com will do its best to accommodate its customer’s request to cancel by contacting the factory to determine whether or not the factory has actually begun manufacturing the order. A refund cannot be approved or processed for a canceled order until lanceblinds.com is able to receive confirmation from the factory as to whether the factory has begun the production of the order.